The FRSB have launched a new campaign this week to tie in with 'National Customer Service Week'.
They are publishing a series of supporter care tips and are about to publish a new supporter care promise for FRSB members.
I believe in the importance of excellent supporter care in fundraising and so am asking people - what is your favourite donor care story?
Please do add your story in the comments or e-mail me (firstname.lastname@example.org) as I'd love to hear your story.
In return, I'll share a couple of my favourites later this month when I return from holiday.